Need help? We show you how to submit a ticket

We want you to be connected to us to take care of all your concerns and needs. We will always be there to take care of your business, you can send us a ticket to perform any task you need for your website. We have multiple ways by which you can reach us through a ticket.

Through the My Account section

1

Log in to our website.

2

Log in to the My Account section located in the navigation menu of the website.

3

Select the "Tickets" field located on the left side menu of the My Account page.

4

Fill out the form below, press the submit button and you have submitted a ticket!

Send us an email

1

Send us an email with your request to the address support@ticksites.com

From the Atarim platform

1

Login to your Wordpress website where you will have installed the Atarim platform plugin.

2

Select the Atarim platform widget on your website.

3

Enter your request, you can send us images, files and anything else you need as a complement. And that's it, you have submitted a ticket!

Live Chat

1

Log in to your Ticksites account.

2

Open the live chat window.

3

You will be attended by one of our agents and you can make your ticket request directly to them.

Frequently Asked Questions

YOUR REQUEST
Can I request any change I need through a ticket?
Yes, you can request changes in content, design or any request related to web maintenance.
How many tickets can I send?
You can send the tickets you need, we are here to answer all your questions.
RESPONSE TO YOUR REQUEST
What is the approximate response time?
Your ticket will be answered within 24 hours.
When can I submit my ticket?
The request can be made at any time you wish, taking into account that the response time can be up to 24 hours.
TICKET SUBMISSION METHODS
Are the answers in the live chat instantaneous?
That's right, you will be communicating with one of our Wordpress Developers directly and live.
How does the Atarim platform work?
Atarim is a platform that allows our clients to connect with us so that they can make requests for changes to their website visually and with a couple of clicks on their website, in this way the platform will show us exactly what you want to change and the exact place where the change is located. This is the method recommended by us as it is faster, more specific and more efficient.
Have more questions? Contact Us
Done-for-you WordPress services. Maintenance, Web design/development, hosting.
Done-for-you WordPress services. Maintenance, Web design/development, hosting.
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