24/7 WordPress emergency service

No matter the day or the hour, if you have a problem with your WordPress website our team of professionals will help you solve it immediately. Having Wordpress Emergency 24/7 is like having a life insurance for your website, you know that someone will make sure that your website is back up and running as soon as possible.
Secure my Website
Fast growing teams who've chosen Ticksites to WordPress for them 
Our numbers

A few key Stats

Ticksites prides itself on transparency and it's because of this that we want publish some key stats related to our business. Hopefully this provides a world of insight and some clarity about who we are and the businesses we've worked with. 

+30%

Website uptime

+50%

Security

100%

Data Backup

100%

Troubleshooting

We are your Web Site Life Insurance

We will make sure that your website always works well, you will no longer have to worry about losing sales or performance problems. We will solve everything.
Protect Your Sales
By contracting our service you will not lose any sales due to a malfunction of your website. We will take care of keeping your website up and running and will respond to any emergency you may need.
Avoid search engine penalties
A malfunction of your website, can mean a bad experience for the user, which can become a violation by search engines, which would affect your ranking in them. With our Emergency Service activated you will have our full support.
Restore your hacked website
Your website was hacked? don't worry, our team of Wordpress professionals is prepared for this kind of emergencies. 

What Do We Do?

We apply all the most advanced techniques and procedures. Our team will be available for you 24/7 to solve any emergency with your website.
Emergency 24/7 service
Our team is around the world 24 hours a day, including weekends, so if a crisis arises, we'll resolve it quickly. We mean it when we say we've got your back.
Safe procedures
We do a manual and automated comparison of your website before and after doing anything to check the problem.
Weekly updates
Our team is behind every emergency, fixing all issues related to your WordPress site and creates a report every week.
Gutenberg support
This can also be an emergency! Help, I've upgraded! What now? We'll help you upgrade to the new editor and avoid any incompatibility emergencies with ease.
Full summary
Get full transparency on all issues. We contact you and inform you by e-mail about the current crisis and also provide you with a detailed weekly report.

Emergency chats engaged
Can't remember how to submit a ticket because you are literally in an emergency? Our live chat is fully prepared to handle your crisis at any time!
Post-crisis communication
Our team doesn't just fix the problem and wish you luck. We mean it, we've got your back!
Works with 1000 sites
Do you manage hundreds or thousands of websites? We've got your back with our White-Label program.

We are Proud of These Websites

Here are some projects we have designed and developed for our amazing clients.

What is our process?

These are the steps we follow in the development of a website.
Step 1
You contact us
Our team immediately takes your request and all the necessary information from you.
Step 2
We send the request to the team
The support team reviews all the information, locates the root cause of the problem on your website and reports the solution.
Step 3
Tests
We test all possible scenarios to make sure everything was resolved and let you know.
Done
Performance Verification
In this step we contact you to verify that the problem is completely resolved. And that the site is working 100% again.

WordPress Maintenance - Priced by Plugins 

Our WordPress maintenance plans are affordable and they're incredibly easy to use. We operate around the clock, so you can get help when you need it most. View Our affordable pricing models below. If you have any questions, feel free to contact us.
Monthly
Yearly
Essential
This plan ensures your site is running up to today's web standards.
Plugins/Theme & Core Updates
Ticket Submission via your Account, Email, or Your Website
24/7 Uptime Monitoring
Security Monitoring
Cloud Backups (Weekly)
Weekly Reports

$50-$100

per month
1-10 Plugins = $50/month
11-25 Plugins = $75/month
26+ Plugins = $100/month
Select Plan
Professional
Designed for site owners who need frequent non-development changes to their site. 
Everything from Essential
Unlimited Website Edits (3-5 day turnaround time)
Cloud Backups (Daily)
Security Optimization with iThemes Security

$125-$175

per month
1-10 Plugins = $125/month
11-25 Plugins = $150/month
26+ Plugins = $175/month
Select Plan
Premium
Made for website owners who require faster turnaround times, a dedicated WordPresser!
Everything from Professional
Live Chat to Submit a Request
Priority Support 
Emergency Support
Speed Optimization Service 

$200-$250

per month
1-10 Plugins = $200/month
11-25 Plugins = $225/month
26+ Plugins = $250/month
Select Plan
Essential
This plan ensures your site is running up to today's web standards.
Plugins/Theme & Core Updates
Ticket Submission via Account, Email, Site Dashboard
24/7 Uptime Monitoring
Security Monitoring
Cloud Backups (Weekly)
Weekly Reports

$40-$80

per month
1-10 Plugins = $40/month
11-25 Plugins = $60/month
26+ Plugins = $80/month
Select Plan
Professional
Designed for site owners who need frequent non-development changes to their site. 
Everything from Essential
Unlimited Website Edits (3-5 day turnaround time)
Cloud Backups (Daily)
Security Optimization with iThemes Security

$100-$140

per month
1-10 Plugins = $100/month
11-25 Plugins = $120/month
26+ Plugins = $140/month
Select Plan
Premium
Made for website owners who require faster turnaround times, and quick access to a dedicated WordPresser!
Everything from Professional
Live Chat to Submit a Request
Priority Support 
Emergency Support
Speed Optimization Service

$160-$200

per month
1-10 Plugins = $160/month
11-25 Plugins = $180/month
26+ Plugins = $200/month
Select Plan

Need WordPress Development?

Reliable WordPress developers are hard to find. Luckily, Ticksites vets every single developer that we incorporate into our team. In less than 10 clicks, you can have an experienced WordPress developer join your team, all for a flat monthly rate.

Our mission is to help you complete more in less time. Get help with advanced site tasks like e-commerce functionality or advanced integrations like Mailchimp or Zapier!
Monthly
Yearly
Unlimited WordPress Development with the Team
This includes development with a designated development team. Same-day turnaround times!
Everything from Premium Maintenance Packages
Live chat via Slack
24/5 Access to the WordPress Team
Changes made on first-come, first-serve basis with same-day turnaround times
Weekly Reports

$499

per month
Select Plan
Unlimited Dev
Pro
Get a designated developer. Same day turnaround. Real time collaboration via Slack.
Everything from the Team Package
Access to a dedicated WordPress developer

$995

per month
Select Plan
Unlimited WordPress Development with the Team
This includes development with a designated design team. 3-5 Day turnaround times
Everything from Premium Maintenance Packages
Live chat via Slack
24/5 Access to the WordPress Team
Changes made on a first-come, first-serve basis
Weekly Reports

$4,740

per month
Select Plan
Unlimited WP Dev
Pro
Get a designated developer. Same day turnaround times. Real-time collaboration via Slack.
Everything from the Team Package
Access to a dedicated WordPress developer

$9,540

per month
Select Plan

Meet the Team.

Frank Lora
CEO - Founder
Frank has a keen interest in web design & development. Over the last 7 years he's development an interesting curiosity of all things WordPress that has eventually led him undertake his mission of removing the friction in building and maintaing a WordPress website.
Santiago Hernández
WordPress Web Master
A lover of the web, and creative by nature. With over 7 years of experience creating websites, specializing in fast and secure websites, with a modern and clean design that impacts and differentiates you from the competition.
Virginia  Mendoza
WordPress Web Master
With 3 years of experience and constant learning every day, she is dedicated to create, maintain and design WordPress sites with the best quality design. She is always ready to help and learn in any new WordPress challenge.
Jose Manuel Rodriguez
WordPress Web Master
Wordpress web developer, server management and graphic design. He is a proactive person who likes to think strategically. He likes soccer, baseball, basketball and extreme sports. He is also a lover of good food and nature.

Frequently Asked Questions

24/7 emergency services
What types of emergencies do you attend?
Hacked websites, problems with loading speed, information recovery, websites with viruses or malware, among others.
How long does it take to restore my hacked website?
Once we receive the information from your website, the time to reestablish it is usually 7 days or less.
RESPONSE TIME
How can I contact you in case of an emergency?
In case of emergency you can contact us by the following ways:

- Phone: 305-209-1728

- Email: info@ticksites.com / support@ticksites.com

- Livechat
When can I contact you in case of an emergency?
We are available to respond to your emergency 24/7.
PAYMENTS
Do I have to sign a contract?
Nope… But we do require that our clients make a minimum of 12 payments before they are able to cancel. After that, you are free to cancel at any time. Just login to your client portal and request a cancellation.
What kind of payment you acept?
We accept Credit Card, Debit Card and PayPal
Have more questions? Contact Us

What our clients say about us

“I needed to get my Wordpress based website up to latest releases for plug-ins and I needed to do upgrades in other areas to improve response time on pages. Then I needed to get some SEO work done on my website. I was looking for someone who could come up to speed quickly and do a good solid job in a timely manner. Ticksites Delivered."
“Ticksites is badass. They spend a lot of time to understand our needs and are in constant communication. We really enjoyed the team's work and quality of service. .”
“Completely happy with Ticksites and their work, we will certainly be working on more projects in the near future (white-label).”
Michael Hugos
SCM Globe
Yashin Shah
Advisor at Villa Media
Brent Ellis
Host My Apple

Get Started with Ticksites

Manage your WordPress site the easy way. We do it for you.
Done-for-you WordPress services. Maintenance, Web design/development, hosting.
Done-for-you WordPress services. Maintenance, Web design/development, hosting.
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